Internal brief · 19 Sept 2026
ContinuumPrepared from our shared room with Continuum.
Why we chose this: the peak-week order backlog cost us two weekends last year. This gets ordering and stock on one screen before the autumn rush, and support has one place to look when a store calls.
Ordering and stock for all 14 stores, before the autumn peak.
Orders pile up on paper during peak weeks
Two weekends of overtime last autumn, and stores ran out of the products that sell.
Support cannot see what a store already ordered
Every call starts with a five-minute search.
In our words
Order backlog under two hours at peak
No overtime weekends; shelves stocked on the days that matter
Orders and stock on one screen, with the backlog visible to every store.
One place to look when a store calls
Calls resolved in one go
Store history in the room, shared with support.
In our words
Halden Foods: ordering and stock, 14 stores
Annual licence for 40 users, onboarding for all stores, support with a two-hour response during peak weeks.
In our words
On our side (Halden Foods)
On Continuum's side
In our words
Walked through the order flow with the two pilot stores. Decision: stores confirm orders on the tablet, not by phone. Open question from Ines on how the nightly stock export is authenticated; answered in the room.
Agreed the goal for the autumn peak: order backlog under two hours and stock on one screen for all 14 stores. Mara owns the store roll-out order; Ines owns the connection to the till system. First store live in three weeks.
In our words
In our words
Everything above comes from the shared room with Continuum. Prepared with Continuum.